Privacy Policy

At Car Concepts Shop (operated by Raghav Acoustics, Naraingarh, Haryana, India), we are committed to protecting your personal information and your right to privacy.

By using our website or placing an order, you agree to the collection and use of information in accordance with this policy. Questions? Contact us at info@carconceptsshop.com or WhatsApp +91-9728764403.

1Information We Collect

1.1 Information You Provide Directly

  • Full name, phone number, and email address
  • Shipping and billing address
  • Payment information processed securely through Shopify Payments or Razorpay. We do not store card details on our servers.
  • Messages or queries via contact form, email, or WhatsApp
  • Product reviews or feedback you submit

1.2 Information Collected Automatically

  • IP address and browser type
  • Pages visited, time spent, and referring URLs
  • Device information (mobile, desktop, operating system)
  • Cookies and similar tracking technologies
  • Google Analytics and Google Tag Manager data

1.3 Information from Third Parties

  • Payment gateways (Shopify Payments, Razorpay) — Transaction status
  • Shipping partners (Blue Dart, DTDC, Delhivery) — Order tracking data
  • Social media platforms (Facebook, Instagram, YouTube)

2How We Use Your Information

  • Processing and fulfilling your orders including shipping and delivery
  • Communicating about order status, tracking, and delivery
  • Responding to questions, queries, and WhatsApp messages
  • Sending order confirmations, invoices, and receipts
  • Processing returns, refunds, and exchanges
  • Improving our website, product listings, and customer experience
  • Analysing site traffic through Google Analytics
  • Sending promotional messages only with your consent
  • Complying with legal obligations under Indian law
  • Preventing fraud and ensuring transaction security

3How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

  • Shopify Inc. — Our e-commerce platform. Shopify Privacy Policy →
  • Payment gateways (Visa, Mastercard, PayPal, Google Pay, UPI) — For secure payment processing only
  • Shipping partners (Blue Dart, DTDC, Delhivery) — Name, phone, and address for delivery
  • Google Analytics & Tag Manager — Website analytics. Google Privacy Policy →
  • Meta (Facebook/Instagram) — If you interact with our ads or social profiles
  • Legal authorities — If required by Indian law or court order
  • Business transfers — In the event of a merger or acquisition

4Data Retention

  • Order and transaction records retained for minimum 7 years for GST compliance
  • Account information retained as long as your account is active
  • WhatsApp communication records retained for up to 2 years
  • Analytics data per Google Analytics default settings (typically 14 months)

5Cookies & Tracking Technologies

  • Essential cookies — Required for the website to function. Cannot be disabled.
  • Analytics cookies — Google Analytics collects anonymized data about site usage.
  • Marketing cookies — Facebook Pixel and Google Ads remarketing.
  • Preference cookies — Remember your settings for future visits.

You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to shop on our website.

6Your Rights

Under the Digital Personal Data Protection Act, 2023 (India), you have the following rights:

Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete data.
Right to Deletion
Request deletion subject to legal retention requirements.
Right to Withdraw Consent
Withdraw consent where processing is based on it.
Right to Grievance
Raise a complaint — we respond within 30 days.
Right to Data Portability
Request your data in a structured, commonly used format.

To exercise any right, contact us at info@carconceptsshop.com or +91-9728764403. We respond within 30 days.

7Security of Your Information

✓ SSL/TLS encryption (HTTPS)
✓ Cloudflare security & DDoS protection
✓ PCI-DSS compliant payment gateways
✓ No card details stored on our servers
✓ Shopify's built-in security infrastructure
✓ Restricted access to customer data

No method of transmission over the Internet is 100% secure. While we strive to protect your data using commercially acceptable means, we cannot guarantee absolute security.

8Third-Party Links

Our website may contain links to third-party websites including Google Maps, AfterShip tracking, Facebook, Instagram, YouTube, and WhatsApp. We are not responsible for their privacy practices. Please review their individual privacy policies.

9Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly. Contact us at info@carconceptsshop.com if you have concerns.

10WhatsApp Communication

  • Your WhatsApp number and conversation history may be retained for customer service
  • We will not share your WhatsApp number or conversations with third parties
  • Subject to WhatsApp's Privacy Policy
  • You may opt out of WhatsApp communication at any time

11Changes to This Policy

  • The updated version will be posted on this page with a revised date
  • For material changes, we will notify customers via email or a prominent notice
  • Your continued use of carconceptsshop.com after changes constitutes acceptance

12Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act 2000, the Digital Personal Data Protection Act 2023, and the Consumer Protection Act 2019. Any disputes shall be subject to the exclusive jurisdiction of the courts at Ambala, Haryana, India.

Contact Us

Business
Car Concepts Shop (Raghav Acoustics)
Address
Shop No. 6, Old Chandigarh Road, Naraingarh, Haryana 134203
WhatsApp