Frequently Asked Questions (FAQs)

Find answers to the most common questions about orders, payments, shipping, and support.

How can I track my order?

You can track your order using the tracking number sent to your registered email address after the order is shipped.

How can I get a GST B2B invoice?

Add your desired product to the cart and mention your GST details in the Order Notes section at checkout.

How long does it take to process an order?

Orders are usually processed within 12 business hours after confirmation. Delivery timelines may vary depending on your location.

What are the available payment methods?

We accept prepaid payments only debit cards, credit cards, UPI, net banking, and EMI options available at checkout.

Can I cancel or modify my order after placing it?

Orders can be canceled or modified only before they are shipped.

Do you offer Cash on Delivery (COD)?

No, Cash on Delivery is not available. We accept prepaid payments only.

What should I do if I receive a damaged or incorrect product?

Contact our customer support immediately with photos of the product.

Do you provide international shipping?

Currently, we ship only within India. International shipping options may be available in the future.

How can I contact customer support?

You can reach us via email, phone, or WhatsApp.

Q10

Will I receive an invoice with my order?

Yes, a standard invoice will be included. GST invoices are provided if you mention your GST number in the Order Notes section at checkout.

Still have a question?

Our team is happy to help.