Refund policy

We have A1-day Return Policy, which means you have 1 days after receiving your item to request a return.

Return & Claim Policy

Returns are only accepted under the following conditions:

  • The product is genuinely not working, or

  • You received a different product than what you ordered.

Important Conditions:

  • If you receive a different product than what you ordered, you must email us immediately upon receiving the package.

  • An unboxing video of the package is required for any claim. Claims without an unboxing video will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@carconceptsshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@carconceptsshop.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Important Conditions: 

  • If you receive a different product than what you ordered, you must email us immediately upon receiving the package.

  • An unboxing video of the package is required for any claim. Claims without an unboxing video will not be accepted.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods CAR LED LIGHTS, car led bulbs, Damping sheets - BI-XENON PROJECTOR HEADLAMPS & Projector Fog lamps -HID KITS -custom made lighting products & custom made car fog lamps   ( LIQUID & POLISHES ETC  ), and Car care goods (CAR CARE PRODUCTS ). 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Important Conditions:

  • If you receive a different product than what you ordered, you must email us immediately upon receiving the package.

  • An unboxing video of the package is required for any claim. Claims without an unboxing video will not be accepted.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time or max 7 days  for your bank or credit card company to process and post the refund too.

cancellation

You are eligible for cancellation if your order is not fulfilled in prepaid payment or within 12 hours of the payment.  No cancellation will be accepted post that. Dispatch will happen post 12 hours of reception of the payment against the order. You can contact us info@carconceptsshop.com to replace the item ' variant & model or any.other queries.

Please note that a 5% deduction will be applied to the total paid amount on all cancellations. For example, on an order of ₹10,000, a refund of ₹9,500 will be processed after a 5% deduction towards payment gateway charges."

Post-Dispatch Order Cancellation & Return Transit Charges

Once an order has been dispatched (i.e., picked up by the carrier, in transit, or delivered to your doorstep), if you decide to cancel or reject the delivery for any personal reason, two-way shipping charges—both forward transportation costs and Return to Origin (RTO) charges—will be deducted from your total paid amount.

In cases where the shipment is cancelled or refused upon arrival at your doorstep, under any circumstance, the eligible refund will only be initiated after the item is safely returned and physically inspected at our original dispatch warehouse.